Listening to You

We have millions of customers who use our waterways for many different reasons: walking the dog, cycling to work, having a pub lunch, or simply catching a breath of fresh air and watching the boats go by. We also have approximately 35,000 customers who keep a boat on our waterways, as well as many anglers who fish on them.

We work closely with organisations representing all our customer groups to explore and discuss their particular needs and we use a variety of methods to keep people and organisations informed.

These pages are designed to be informative and to continue our commitment to being open, transparent and willing to listen.

We believe that the views of our many stakeholders who use the waterways and the people in local communities through which waterways pass are important. We are committed to listening and responding to these views when they are made to us.

Getting the process of accountability absolutely right will result in the right decisions being made for the benefit of the historic waterways network. In turn this benefits customers, users of the waterways and other stakeholders.